Terms & Conditions
> Orders
Please take note that you need to fill out all requested information completely
and correctly in order for us to process your orders in time.
Please retain your confirmation number. If changes or cancellations are
necessary, this number will make it easier to find your order.
Unless stated otherwise on the invoice, stated prices do not include any
customs, duties, sales, use, value added, excise, federal, state, local
or other taxes. All such duties or taxes shall be paid by customer.
A few orders may take extra days to ship, due to the low stock quantity
at the time of processing. You will be contacted if a delay occurs.
The Terms & Conditions must be accepted before an order is placed.
> Payments
Order
All orders placed on our website should be online orders. We accept credit
card ( Visa and Master Card ) by PayPal for online order. we will ship
the order until we receive the payment. Billing Address and Shipping Address
are different may cause delay or cancel the order for verification, we
suggest customer to call bank to authorize the shipping address first
if different from the billing address.
Edifier charges PST & GST on all purchases that to be shipped to the
addresses located in British Columbia. GST only for the addresses located
outside British Columbia (No PST).
For first nations, we still need you pay GST to us. You may claim back
GST from the Government by our invoice.
If you are a Domestic or International Resellers, please contact us: main@edifier.ca
We do allow customers to pick up their order to save shipping cost. However,
we strongly suggest customers place an order first to allow us time to
prepare the order. You should select "Pick-up. No Shipping Charge"
as the shipping method on your order. We accept cash or money order only.
Personal cheque, Bank Card, VISA and Master Card is not accepted.
Our office open Monday to Friday, 9:30AM to 5:30PM Location: Unit 10,3671
Viking Way, Richmond BC (See map )
Cancellation:
USD$25 or 15% (which higher) cancellation fee may applied for any cancelled
order. ( for high value item and special item)
Shipping
1) Shipping Limitations/Delays:
All shipping dates are approximate and are based upon current availability
of materials and prompt receipt of all necessary information. All complete
orders received before 12:00 p.m. Pacific Standard Time (PST) will be
shipped out on the same day. Orders or items not shipped on the same day
are usually shipped next day.
Our Sales Department will contact you for backorder items and these items
will be shipped out as soon as they become available.
Edifier will not be liable for any damage, loss, fault or expenses arising
out of delays in shipment or other non-performance of this Agreement caused
by or imposed by
(1) strikes, fires, disasters, riots, Acts of God;
(2) acts of Buyer;
(3) governmental action; or
(4) any other cause or condition beyond the Seller's
reasonable control in the event of any such delay or non-performance.
2) Shipping Methods and Charge:
We offers several shipping choices to fit the customer's needs. We currently
ship by UPS Ground and Canada Post Regular for a majority of shipments
include insurance and delivery confirmation, and a trucking company only
for large packages.
Shipping charges are calculated in real time with UPS' or Canada Post
web site, using actual weight of items and insurance. Due to problems
on our server and courier’s web site, the calculated shipping cost
is occasionally, although rarely, wrong and Edifier reserves the right
to correct such mistakes.
We Make No Profit on Shipping
3) Shipping Insurance:
Insurance will be applied and paid by us to ensure that customers will
receive their orders safely.
4) Shipping Addresses:
Shipping address must be physical address. We do not accept APO, FPO,
PO Box, or Hotel
It is buyer’s responsibility to supply exactly address and contact
person’s phone number. We are not responsible for any delay the
order reason by shipping address is not exactly address.
5) Shipment refused:
Refused or undeliverable shipments will be subject to a 20% or $25.00,
whichever greater, restocking fee, in addition to applicable shipping
fee, insurance fees, and any losses incurred by us.
Return Merchandise Authorization (RMA)
All claims for shortage, manufacturers defective, shipment error, incompatibility,
or incorrectly ordered merchandise must be made within ten (15) calendar
days after the invoice date. Please fill out our RMA Form to request a
RMA number.
No RMA and warranty by Edifier shall apply to any merchandise physically
damaged.
An RMA (Return Merchandise Authorization) must be issued before the 10th
calendar day of the invoice date. Please fill out our RMA Form to request
a RMA number. No returns will be accepted without RMA number.
All other claims made after the 10th day but before the 30th day of the
Invoice date will be considered due to the "time value" of the
merchandise. We reserve the option to accept or reject non-defective returns.
A copy of the invoice must accompany all returns with a valid RMA number.
Buyer must return merchandise to seller within five (5) calendar days
after the RMA is issued. If the merchandise is not returned within the
authorized time period, the RMA will be canceled.
Merchandise must be packed securely and be returned to Edifier, undamaged,
and must include original packaging, manuals, warranty cards, documentation,
and all other accessories, with Buyer being solely responsible for paying
all return freight costs and insurance. It is recommended that all returns
be made via a traceable carrier such as FedEx, UPS or Certified Mail as
Edifier is not responsible for items that are misdirected or lost in shipment.
RMA numbers must be legibly listed on the outside of the carton. Edifier
does not accept any shipments without a valid RMA.
Merchandise is subject to testing before replacements will be issued.
We reserve the right to return to the Buyer any non-defective merchandise
or any merchandise that does not match the invoice. The buyer will be
responsible for all related charges such as shipping, insurance, testing,
and handling fee on this matter.
We reserve the option to require that defective merchandise returns be
accompanied by a test report from an independent laboratory in order to
receive a refund, credit, or replacement on merchandise.
We reserve the right to issue credits or refunds in exchange for returned
merchandise, or to replace merchandise with new or repaired, used, or
reconditioned parts.
All credits will be held for a maximum of ninty (90) days. After ninty
(90) days all credits will be considered cancelled.
All returns are subject to twenty percent (20%) or $25, whichever greater,
restocking fee or current market value at Edifier's discretion. All non
product related fees such as shipping, transaction, payment processing,
and insurance are not refundable. Our liability shall be limited to the
invoiced value of the merchandise or its replacement.
Warranties
All Edifier speakers have one year warranty.
All merchandise must be returned in original condition including packaging,
documentation, warranty cards, manuals, and accessories.
No warranty by Edifier shall apply to any merchandise physically damaged.
No warranty by Edifier shall apply to any merchandise, which have been
modified or damaged by the Buyer. Merchandise that is defective due to
misuse, neglect, or improper installation is not covered under the warranty.
All warranties begin from the date of invoice.
No Edifier’s employee, agent, or dealer is authorized to make any
modification, extension, or addition to this warranty.
Technical Support
Please feel free contact us at main@edifier.ca for any of your technical
question.
Limitation on Liability
In no event shall Edifier be responsible for incidental or consequential
damages, including loss of use, income or profits, arising out of or in
connection with this agreement including, without limitation, breach of
any obligation imposed on seller hereunder or in connection herewith,
even if seller has been advised of the possibility of such damages.
In no event shall the Edifier liability (whether under the theories of
breach of contract or warranty, negligence or strict liability) exceed
the purchased price paid for the goods.
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