Shipping FAQ
Q. How much does shipping cost?
A. Shipping is calculated based on the actual weight of your total order
and the Post/zip code of the destination.
We ship via UPS and Canada Post.You can choose how fast you want your
package to get to you. Obviously, the faster you want it, the more the
shipping cost is.
We charge you what the carrier charges us, we do not make a profit on
shipping.
Q. What forms of payment do you accept?
A. We accept Visa, MasterCard, American Express, Discover/Novus, PayPal,
checks and money orders (drawn on US funds.) Please DO NOT send cash in
the mail, as this opens up the possibility of lost or stolen orders, and
your disappointment.
Q. May I walk in buy myself?
A. Yes, We welcome customer visit our outlets to pick up by person to
save shipping charge. But we still recommend customer order online or
by phone before you come. It will save your time to wait.
We receive CASH only for walk in people.
Q: May I order by phone?
A. Yes, absolutely! Call (604) 232-5227 (Vancouver) Toll Free: 1-877-EDI-FIER(334-3437)
But we strongly recommend customer order online to save your time.
Q. What if I don't have a credit card or don't want to use a
credit card over the Internet? How can I order?
A. Ordering with a credit card is safe through our secure order page.
However, if you don't have a credit card or just aren't comfortable ordering
online or with a credit card, you have several alternatives:
1. Use PayPal. PayPal is a great service used by millions of people on
the Internet to send and receive money to and from businesses and individuals.
You sign up with PayPal (free), then you will be able to send money to
anyone (including us). PayPal will safely get money from you by electronically
debiting your checking account or charging your credit card. PayPal then
electronically credits this money to us. It is simple, secure and best
of all--free! Our shopping cart will allow you to complete your order
using PayPal, so if you have your PayPal account setup, you can checkout
with the shopping cart and pay with PayPal.
2. Mail us a check or money order.
Make checks/money orders payable to Edifier
Mail your payment (Total amount) to:
Edifier Enterprises Canada Inc.
Unit 10- 3671 Viking Way
Richmond BC, Canada V6V2J5
Q. Once I place my order how long will it be until you ship? And
how long until I receive it?
A. Orders are generally processed, picked and packed in same days of receipt
of the order. So Credit card orders placed online are typically shipped
the same day we receive them and shipped on next day. Orders placed after
12 PM on Fridays are generally shipped the following Monday. Orders by
phone or by fax and mail in payment are shipped the same day we receive
your payment. All the customers will receive a confirm email for order
and a notice email for shipping information when we shipped your order.
If you pay by check, be sure it is in U.S. funds or Canadian funds. We
will not accept other foreign funds. All foreign checks WILL BE HELD FOR
20 DAYS TO ALLOW THEM TO CLEAR OUR BANK. You can avoid this delay by ordering
with a credit card or paying with a money order.
Ground shipments can take up to about 10 days to receive, if the location
is very far from our warehouse location in Richmond, BC. However, most
orders shipped ground are received within 4-7 business days.
Q. Can you ship an order to someone as a gift from me?
A. Absolutely!
Is your question not answered here? If not, just email info@edifier.ca
and we'll answer your question within 24 hours (but usually within just
a few hours or even minutes).
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